Twitter Contributors Adds Essential Business Functionality

The hottest emerging media question of 2009 was “What is Twitter’s Business Model?”  Many pondered, many posited, and few hints were given.

But, taking a breath before committing to a revenue model is a good thing for Twitter.  A completely new, never-before-experienced service like Twitter needs time to grow.  Users need to play with it.  They need to see what’s possible.  Then, they need to decide how they are going to use it.  And Twitter used 2009 to really listen and understand its users and their needs.

Now, we’re starting to see the results of all that listening. Continue reading “Twitter Contributors Adds Essential Business Functionality”

Comcast Customer Service People Don’t Suck – But Their Systems Do

Recently I logged in to my Comcast account to print off a copy of my bill.  There was a byzantine labyrinth of new authorizations to go through – apparently they are changing the interface to a “mySignIn” portal-style account information (incidentally, who else’s sign in would I be using?  Why the annoying, redundant nomenclature?).  So, of course, new Terms and Conditions to agree to, then on to the account information screen.

Wait, just one problem: under my account number I had a cryptic message that read, “This account may not be accessed until the owner makes the account secure.”

Uh oh.   Continue reading “Comcast Customer Service People Don’t Suck – But Their Systems Do”

2012: The Future Is Full of Product Placement

OK, I’ll admit it – I saw ‘2012’.  I didn’t go of my own volition – my arm was twisted by a disaster-movie junkie (Michael and I even saw ‘The Day After Tomorrow’ – in the theater, no less!).  But, I did learn that even at the end of days, with destruction imminent, brands will make us feel safer.

I didn’t go into this movie with a notepad in hand.  But, the product placement was so awkward and so overwhelming that I came out of the theater and wrote out this list of brands that I saw just to purge them out of my brain. Continue reading “2012: The Future Is Full of Product Placement”