Feb
24
2010
Why you should not become a #ballerina, and why Naharin gets more talent than BallanchineDance has changed, therefore dancers have changed. Dance expertise has shifted from one dimensional to multi-dimensional.
Feb
16
2010
Whatever you do, don't buy a house right now. You can't compete with crazy people.Confession time: I have been looking at houses online. I salivate over the new listings every day. We are settled into Portland enough that buying a house seemed like a reasonable option. But, this topsy turvy market really means that the [...]
Feb
08
2010
How to become an expert in anything in four stepsBecoming an expert – a real expert – in something is not as difficult as you think. It involves work, for sure, but it does not involve as much work as you think. You can become an expert in something in four steps.
Feb
02
2010
The six stages of customer engagement in social media – don't let this be you!Customer service can use social media to do an outstanding job, but the real problem is that the whole organization has to change to empower the customer. That’s much tougher than being available via Twitter.