Comcast Customer Service People Don’t Suck – But Their Systems Do

Recently I logged in to my Comcast account to print off a copy of my bill.  There was a byzantine labyrinth of new authorizations to go through – apparently they are changing the interface to a “mySignIn” portal-style account information (incidentally, who else’s sign in would I be using?  Why the annoying, redundant nomenclature?).  So, of course, new Terms and Conditions to agree to, then on to the account information screen.

Wait, just one problem: under my account number I had a cryptic message that read, “This account may not be accessed until the owner makes the account secure.”

Uh oh.   Continue reading “Comcast Customer Service People Don’t Suck – But Their Systems Do”

2012: The Future Is Full of Product Placement

OK, I’ll admit it – I saw ‘2012’.  I didn’t go of my own volition – my arm was twisted by a disaster-movie junkie (Michael and I even saw ‘The Day After Tomorrow’ – in the theater, no less!).  But, I did learn that even at the end of days, with destruction imminent, brands will make us feel safer.

I didn’t go into this movie with a notepad in hand.  But, the product placement was so awkward and so overwhelming that I came out of the theater and wrote out this list of brands that I saw just to purge them out of my brain. Continue reading “2012: The Future Is Full of Product Placement”

Windows 7 Campaign Hits the Mark

Justin Kownacki is great at taking down marketing douchebags, but misses the mark when talking about Microsoft’s Windows 7 campaign.

The basic premise is that he takes Microsoft to task for treating the customer like they don’t understand the technology, they don’t care about the technology, and they’re lazy.  He is wrong – this campaign supports the customer and their goals. Continue reading “Windows 7 Campaign Hits the Mark”

Superior Usability Was the Unexpected Surprise: The Web site I Can’t Live Without

The most recent addition to my (long) list of Web sites I can’t live without is Netflix. I know that an entertainment site is an odd choice for something you can’t live without, but during a recession every penny counts, and Netflix is saving me thousands of pennies each month. What I didn’t expect was how much better my TV watching experience would become. Netflix has found a way to do way more with much less. My great-grandmother, who lived through the Depression, would have been so proud. Continue reading “Superior Usability Was the Unexpected Surprise: The Web site I Can’t Live Without”