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Jamie Beckland

Digital Roustabout, Dedicated to Growth

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Tag: AT&T

Posted on 11/14/200911/23/2009

Twitter Creates Two-Tiered Customer Service

Jackie Huba has a problem with her DSL, tweets about it, and gets a phone call from AT&T’s corporate customer service.  She declares that Twitter is “the killer app” for customer service.

But what about the people that are not on Twitter? Continue reading “Twitter Creates Two-Tiered Customer Service”

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