Feb 02 2010

The Six Stages of Customer Engagement in Social Media: Why Comcast Still Sucks

Published by under social media

Customer service can use social media to do an outstanding job, but the real problem is that the whole organization has to change to empower the customer. That’s much tougher than being available via Twitter. Continue Reading »

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Dec 21 2009

Liaise Makes Project Management A Breeze

Published by under marketing,social media

Do you write emails, then wonder what you asked people to do? ┬áThen, you have to track down your emails and review them to see if people have done what they said or you have to keep a separate list of pending requests? It’s annoying, right? Enter LiaiseContinue Reading »

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